Identified - The issue has been identified and a fix is being implemented.
Sep 11, 2024 - 10:49 EDT
Sep 11, 2024 - 10:49 EDT
Investigating - We have discovered an issue with the most recent release of Chrome on Windows
Chrome version: 128.0.6613.120 (Official Build) (64-bit)
Operating System: Windows 10.0.19045 (Build 19045)
Where Chrome fails to close the Windows communication channel between the ConcealBrowse extension and the Conceal Helper agent. This may cause the Conceal Helper agent to continue running as a "orphan process" instead of exiting which can lead to excessive resource consumption and impact the performance of the endpoint. We have a temporary fix in our MSI installer v1.2.6 which is currently available as a generic installer. We are currently in the process of regenerating custom installers to v1.2.6, but if one is needed immediately, please contact support@conceal.io and we will generate one manually. Our recommendation is to rerun MSI v1.2.6 on any impacted systems to update the Conceal Helper agent to the latest version.
We have submitted the bug to Chrome https://issues.chromium.org/issues/365046214. Once we have a resolution from Chrome, then we will provide updated guidance to customers via support.conceal.io.
Sep 11, 2024 - 10:46 EDT
Chrome version: 128.0.6613.120 (Official Build) (64-bit)
Operating System: Windows 10.0.19045 (Build 19045)
Where Chrome fails to close the Windows communication channel between the ConcealBrowse extension and the Conceal Helper agent. This may cause the Conceal Helper agent to continue running as a "orphan process" instead of exiting which can lead to excessive resource consumption and impact the performance of the endpoint. We have a temporary fix in our MSI installer v1.2.6 which is currently available as a generic installer. We are currently in the process of regenerating custom installers to v1.2.6, but if one is needed immediately, please contact support@conceal.io and we will generate one manually. Our recommendation is to rerun MSI v1.2.6 on any impacted systems to update the Conceal Helper agent to the latest version.
We have submitted the bug to Chrome https://issues.chromium.org/issues/365046214. Once we have a resolution from Chrome, then we will provide updated guidance to customers via support.conceal.io.
Sep 11, 2024 - 10:46 EDT
Dashboard
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had a major outage.
had a partial outage.